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Running a Freelance Business

Excerpt from Start & Run a Creative Services Business
by Susan Kirkland

Find Your Professional Edge Continued...

4.4 Strive to build long-term relationships

Bring all the same virtues you would to friendship, but don't expect your client to reciprocate until the benefits you provide are realized and trust is established. Trust is built over time, so if you have a prospect who hasn't approached you with a job, take him out to lunch. People want to know they share a similar set of values before they will trust you with their work.

4.5 Share your resourcefulness and problem-solving skills

Provide specific examples of how you might handle a creative problem. Offer solutions and detail how you rescued a previous project. However, be careful about making suggestions for improvements to your client's previous design pieces. You never know how much the client had to do with the design, and you might end up insulting his taste. Keep your opinions about someone else's work to yourself, because they may create hard feelings and subtract from the trust you're trying to build with your new client.



4.6 Stay in close contact during a project

Remember that your client has an active interest in his project~ Understand that providing timely information is imperative when a decision needs to be made that affects price or delivery of the finished job. Resist the urge to give the go-ahead without your client's approval, no matter how much pressure you are under.

4.7 Treat everyone respectfully

You may only work with the owner, but everyone in the office plays a part in building a business. You never know who will be responsible for projects in the future. Keep in mind that employees share opinions and experiences; make sure all their experiences with you are positive.

4.8 Join professional organizations

Find your local chapter of the Art Directors' Club, the Production Managers' Association, or a local group of professional photographers. Listen and learn. Make friends with your peers and share your experience, even if it's limited. Nobody will understand your problems better than someone in the same business. Most accomplished professionals are eager to help people just starting out and carry a wealth of experience they won't mind sharing.

4.9 Keep boasting to yourself

Your client will be able to see your skill by the specific work samples in your portfolio. Paying unnecessary lip service to your range of talent is overkill. Before you know it, like Narcissus, you'll drown in a pool of your own making. Express all your self-adulation in front of the mirror, where it will boost self-confidence you might lose later while making cold calls.

Read more in Susan Kirkland's Book Start & Run a Creative Services Business

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    © 2005 Susan Kirkland, veteran small business owner and author of Start and Run a Creative Services Business, shares the secrets to finding and keeping clients, negotiating with vendors, protecting yourself from scoundrels and scalawags--a valuable resource for everyone, no matter what line of work. For more information and a complimentary POD cartoon visit www.sdkirkland.com





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